Victoria Palms is proud to partner with Spectrum to provide cable television and high speed internet to all Annual and Seasonal customers! 

Please see the flyer below for information on how to acquire service at your site. Basic installation is free and includes up to 300mbps of Spectrum Internet plus Spectrum TV Select with 125+ channels and On Demand content.

Here are answers to some Frequently Asked Questions:

Q: Why do I have to open an account with Spectrum?

A: You will need Spectrum equipment to utilize TV and internet services in the resort. This equipment is owned by Spectrum and will be your responsibility while in your possession. Also, if you have questions or need support services, Spectrum must have an account on file and your specific equipment information to be able to assist you.

BONUS: With a Spectrum account, you will also be able to order extra channel packages or services for an additional fee (if you so choose).

Q: Do I have to sign a contract?

A: No, there is no contract required and you will only need to close your account and return your equipment at the end of your stay to avoid any penalty fees.

Q: When and how do I open an account?

A: Please see the flyer for more information. Spectrum has multiple ways to do this. You can do this online or at a local Spectrum store. You can choose to do self-installation or schedule a technician to help you hook up the equipment as well.

Q: Who will I call if I have question or problems with my service?

A: Spectrum is 100% responsible for cable and internet operation in the resort. Victoria Palms staff will have no authorization or ability to diagnose or repair issues with cable or internet. However, Spectrum customer service is highly reputable and they have many resources for support here in the RGV. Bulk Customer Support can be reached at  833-697-7328

Q: What do I do when I leave the resort?

A: Simply call Spectrum to close your account and return your equipment at the nearest UPS store or Spectrum Retail Center.