Mailboxes are located at the Mail Center and are available for use by permanent annual residents and seasonal RV’ers staying longer than 30 days. THE MAIL CENTER IS A COURTESY SERVICE AND IS NOT AFFILIATED WITH, OR PART OF, THE UNITED STATES POSTAL SERVICE. If you are uncomfortable with the operation, rules or regulations, you should secure your own post office box at the local post office or other mail handling facility.

CRITICAL ADDRESSING: You must include your lot number in your address. All mail is sorted by lot number.  Mail received with no lot number will be placed in a secondary sort bin and sorted by name as time allows. THIS WILL DELAY RECEIPT OF YOUR MAIL.

To ensure you mail is delivered accurately and to expedite mail sorting, your correct postal address is:

Your Name

602 N. Victoria RD, Lot #______

Donna, Texas 78537

Example:

Jack Smith

602 N Victoria Rd, Lot 0000

Donna, TX 78537

Mailroom Window Hours

December through March – Monday through Saturday 12 noon to 3pm, closed Sunday

April through November – Monday through Friday 12 noon to 3pm, Closed Saturday and Sunday

Terms and Stipulations

• If a letter or package does not have a site number on it and we are unable to determine who it’s for, it will be sent back to the Post Office as Return to Sender.
• Upon departure from the resort, seasonal and annual residents MUST arrange forwarding of mail at the local USPS office via Change of Address form.
• As a courtesy to annual leaseholders only, if mail is still delivered to the resort even after a change of address form was provided to the USPS, the resort will forward your mail for up to 30 days after your departure for the season.   Annual leaseholders must furnish address labels (Check with Main Office personnel for correct size of the labels). The Mailroom WILL NOT forward mail if forwarding labels are not on file.  Without forwarding labels, mail will be marked “Return to Sender” and returned to the Post Office. PLEASE NOTE: If the Post Office does not have a forwarding address on file, their sorting system may still send mail back to the resort even after we have put a forwarding label on them. This will result in delays to your mail being sent to the appropriate address.
• For seasonal renters there is a $50 refundable deposit on each mailbox key(s).  This is payable at time of arrival in the Main Office and refundable upon return of key to Main Office. Note: Your refund may be applied toward any outstanding balance or returned to your credit card. If a refund is requested, and the deposit was paid by cash or check, and the guest has no outstanding balance, the refund can be held on account or will be paid by check from the corporate office and may take up to 6 weeks to process. We cannot refund in cash.
• Annual residents have a mailbox permanently assigned to their site. If they choose to use it, they must purchase their mailbox key(s) for $20 each.  The key transfers to the new owner if the unit is sold. There are no refunds on these keys.
• Please do not ask mail staff for special requests such as temp redirect of mail from one box to another, etc. This is against policy and the resort will not be held responsible for lost mail due to these requests.
• All mailbox users are responsible for retrieving their mal via use of a mailbox key. If you choose to have someone else pick up your mail they must have a key. Mail WILL NOT be given to customers directly. In case of overflow notice, the mailbox user must retrieve their mail personally and may be asked to provide identification.
• Management reserves the right to modify these terms as needed

Package delivery by third party services:  Packages delivered by Amazon, FedEx, UPS or other delivery services are delivered directly to your site.  Victoria Palms is not responsible for handling or delivery of these packages and does not have any rights or responsibilities in tracking lost packages delivered by these third parties;  please give them a complete address *including your lot number*.

updated 11/1/22