It has come to our attention that there have been some concerns about the recent mail situations here in the Resort.  We would like to take a moment to clarify a few details and hopefully ease some of those concerns.

During the week of the freeze, Feb 15th through the 19th, mail service was delayed by the post office. For three days, no mail arrived in the Resort.  Also during this week, both mailroom employees resigned.  Staff members from other departments stepped in to handle the duties.  The majority of mail was delivered to the resort the following week starting on the 22nd.  This included most of the previous weeks mail as well as that current weeks mail.  Along with the sheer amount of mail there was to catch up with, there was also the usual issues that cause delays such as no lot number or incorrect lot number, name does not match the lot number on the package, etc. The staff continued to work through this challenge, as every day more mail arrived.  Packages were sorted and available and all mail was caught up by the end of that week. 

A new permanent mail room staff member was added the following week on March 4th and has been training alongside a current staff member ever since.

I hope that this clears up any misconceptions about mail service here at Victoria Palms and we ask that you please join us in welcoming Joanna P, our new Mail Room clerk, to the team. Please see the pics below to see what the mailroom currently looks like.