POOL AREA WORK NOTICE

Pool plumbing and decking work will begin tomorrow and continue through Friday night.

During this time, these gates will remain locked. For your safety, only authorized contract workers will be permitted in the work area.

Please stay clear of the area and do not attempt to enter through the locked gates.

Thank you for your cooperation and understanding!

Resort : Improvement Update

New LED Lighting Installation

We’re excited to share that we are currently upgrading the communities exterior lighting to enhance both the appearance and visibility throughout the property. Our team is in the process of replacing the existing lantern style light fixtures with new modern lbsquare LED fixtures. These lights provide improved lighting while offering a fresh contemporary look that complements our community. Installation has begun along the pathway around the post office and pool entrance over the next couple of weeks work will continue as we move toward the ballroom area and around the entrance of the Activity Building.

Palm tree trimming update

Palm tree trimming is still on going in the resort. Currently they are working in a square, the area from Sheffield to Margaret and from London to Snowden. Please use caution when reveling in these areas as winds can blow palms and prongs in different directions.

Thank you

Billiards – Update:

So far, we have added 12 new bar stools, with a few more still to be completed. We have also installed two new bulletin boards for up to date billiards information. Scheduled for next week four of the tables will be recovered as well.

The plan is to keep updating all of the billiards table covers and replacing the built-in table. We’re excited about these improvements and the fresh new look they will bring to the space.

Palm Tree Trimming – Update

Palm tree trimming is still underway throughout the resort. We are working with a new vendor, and they are continuing to learn the Encore properties and processes for the resorts. Recently, their crew was temporarily reassigned to complete work in different pool areas at other resorts, which caused some delays.

They are expected to be back on schedule starting Monday. We appreciate your patience and understanding, as we know this project has taken longer than originally anticipated. Thank you for your consideration while this important work is completed.

Exit gate update

Please be advised that the resort exit gates are currently stuck in the open position due to a mechanical issue

Our contractors have been notified and will be working on the necessary repairs unfortunately, the repair process may take a few days before the gates are fully operational again

To help ensure the safety and security of our community during this time, the Donna police department has been notified and will provided additional patrols in our area until the repairs are complete

We apologize for any inconvenience and appreciate your patience and understanding. We will jeep you updated. 

Palm Tree Trimming Update

Dear Residents,

We are aware of the mess and debris that have resulted from the recent palm tree trimming throughout the resort. We understand your concerns and are actively working with our new palm tree trimming contractor to address these issues and improve the cleanup process.

We appreciate your patience as we work toward a resolution and expect to have this matter corrected as quickly as possible.

If you experience any damage to your property that may be caused during the trimming process, please report it to the Front Office as soon as possible. To help us investigate and resolve any claims, we kindly ask that you include photographs of the damage whenever possible.

Thank you for your understanding and patience as we continue working to maintain and improve our community.

Management