A special notice for those who have reservations for the upcoming season: In the past, Sept 1st has been the cutoff date for a full refund on your reservation. However, due to the current travel circumstances, our cancellation policy has been modified for greater flexibility. Please contact us directly at 956-464-7801 or toll free at 800-551-5303.
Daily and Weekly Reservations: We allow full refunds for cancellations up to 2 days prior to your arrival date.
Rental Accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
Note: For cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
UPDATE: Extended Stays (Seasonal): For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 30 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account (HOA) for a future stay. Cancellation received 5 days or less prior to scheduled arrival date lose their deposit in its entirety.
We hope this provides some additional flexibility and eases some of the concerns that have been expressed regarding travel.
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