We have recently had some difficulties with third party package delivery companies such as UPS and Amazon. It seems that they are attempting to deliver packages to the mailroom instead of delivering them directly to the sites. THIS IS NOT CORRECT OR SECURE AND WE HAVE NOT AUTHORIZED THIS. Drivers are given property maps when they arrive to the resort. In the event that a driver cannot determine the site number they are to come to the office so we can look up the name in our system.
HOWEVER, this is not the case as of late. We have found that the packages are clearly marked with the site numbers. The drivers are simply not willing to go to the sites to deliver in many cases. We have attempted to contact the local delivery offices that manage these drivers but they do not return our calls since we are not the addressee on the packages and dont have the tracking numbers.
If your package is not being delivered or has been delivered to the mailroom instead of directly to your site, please contact the shipper to inform them of this. Again, this is for third party delivery companies such as Amazon, Fedex and UPS.
Amazon – report via the website
Fedex Warehouse McAllen- 956-630-0100
UPS Customer Center McAllen – 800-742-5877
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