As was discussed in last weeks Town Hall Meeting, our contractor along with our onsite tech have been working on rebuilding all of the modem profiles for the resort to effectively integrate with the new circuit that was installed. Some testing and tweaking occurred over the weekend and we are happy to announce that the new settings are ready for update on your individual modems. Our testing has shown significant improvement in internet speeds.
Please do the following:
- Locate your modem (this is the piece of equipment in your home that connects directly to the coaxial cable from outside your home or rig)
- Reboot your modem by powering it down (best practice is to simply unplug it from your power source)
- Wait approximately 60 seconds
- Power your modem back up (by plugging it back in) and wait for all lights on the machine to illuminate once again. The time for this may vary by machine but usually within 90* seconds) *time edit based on customer feedback
- If you have a combo modem/router, please reboot using the same process described above.
- If you have a seperate router (the machine that connects to the modem), it is not necessary to reboot the router as well.
If you continue to have issues after this process, please contact SkyWeb at 844-641-9011. Please give them your name, site number call back number.
Thank you.
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