Victoria Palms Online Blog

Here is a friendly reminder of emergency procedures and how to properly report incidents in the resort:

Life-threatening emergencies involving Fire, Police or Ambulance:

1. Dial 911
2. Contact the gate staff to report name, location and nature of incident so that they can assist emergency services with directions or escort them to the site, if necessary.

For all other incidents involving safety and security:

Please report criminal or other suspicious activity immediately to law enforcement. Ask for the case number and report it to the Gate Staff and Main Office. Police reports typically take between 5-7 business days to be available, so the sooner you report the incident the better. Please also keep in mind that law enforcement officers do not always stop at the gate upon entry – it is important that the management and staff know where they are going and why.

Other Safety Tips:

Please do not share gate codes or gate remotes with contractors, guests or other non-residents.

Please do not allow unauthorized people through the secondary gates by the hotel and ballroom.

Thank you for doing your part to help promote a safe and secure resort community!

Main Office: 956-464-7801

Front Gate: 956-532-5832