As we kick off the season into full gear, here are a few reminders about mail and package service at Victoria Palms…

The VP Mail Center only handles packages sent via US Postal Service…all other carriers like Fedex and UPS will deliver straight to your door. UPS sometimes contracts out certain packages to the US Postal Service but those are not as common. It is imperative that you include your name and lot number on all of your mail and packages to avoid delivery issues.

Please click the link below for quick access to the mailroom policy located in the Resort Handbook

What could cause a delay in your mail or packages being received?

There are actually quite a few factors in mail being delayed. Here are just a few examples:

1. Mail Carrier delivers later than normal – Although our window hours are normally the same, the time in which the packages are delivered varies daily. Over the summer when the USPS had staffing challenges, this happened quite frequently.
2. No lot number – This happens almost daily. Mail and packages that are not correctly formatted are left to the end of the sorting so that they can be researched further.
3. Name does not match – If a name does not match the registered mailbox holder(s) on file, it is left to the end of the sorting to be researched further
4. Holidays – Any time the USPS does not deliver mail for a holiday, the next delivery day will inevitably be much larger and takes more time to sort.
5. More people in the resort = more time to sort. There are currently over 500 active mailboxes in the resort and that number will reach close to 700 after January 1st. Most mailboxes have more than one recipient registered. We are fully staffed in the mailroom and are working diligently to get mail and packages out in a timely manner.
6. Damaged or unreadable address – This happens most common in magazines and other periodicals that do not have a hard or protective cover on them. Sometimes covers get torn and addresses go missing.

Has anything changed this season?

Yes! To better serve our resort and hotel customers, and to minimize any delays in delivery, the hotel now has its own registered address for receiving mail and packages for hotel guests.

If you are a hotel guest, please be sure to use the following address for your mail and packages:

Your name (c/o) Victoria Palms Hotel

3309 IH 2 (your room number)

Donna, TX 78537

Please be advised,

As we do every year, we will begin decorating the ballroom this Wednesday morning 12/29 for our New Years Eve event. Thus, the ballroom will be unavailable for resident activities from this date through Sunday Jan 2nd. All resident activities in the ballroom will resume their normal schedules on Monday Jan 3rd.

Thank you and we hope you join us to bring in the New Year together!

From all of us at Victoria Palms, we want to wish you a Merry Christmas, Happy Holiday and Happy New Year!

All offices will be closed Friday and Saturday 12/24 and 12/25 for the Christmas weekend. This includes the Main office, Mailroom and Activity office.

In case of emergency, please dial 911. For all other emergencies, please call the Gate Staff at 956-532-5832 and they will contact the appropriate staff. Facebook and FB Messenger are not monitored 24/7, so please do not use this method of communication for emergencies.

Offices will return to normal hours on Monday 12/27.

Thank you and Merry Christmas to all!

A large cream colored dog with a thick collar has been spotted roaming the resort. It does not seem aggressive, but very shy and possibly limping. We would hate to see one our resort fur babies hurt or picked up by animal control on accident. If this is your dog please obey park policies and keep it leashed. Thank you.

We hope to see you tonight for Ron Moshier and Keith Burns! See our post below for ticket and concession information! Tickets also available now at the Activities Office!

It’s time to party!

Join us Wednesday night 12/22 from 7-10pm Tickets available at the door! $10 each (no bills larger than $20, please)

Concession menu! (popcorn not available)

Important Notice regarding Free Ice:

In accordance with food health safety standards, free ice will be available through single serve cups at the concession window only – no personal coolers or cups can be filled. Please consider filling your coolers ahead of time. Thank you.

Please be advised, water will be shut off from 10am to approximately 12 noon for most sites north of Victoria Palms Blvd. Thank you for your patience while we perform this much needed repair. Please see the map of areas that will be affected tomorrow.

Music and Trivia today has been moved to the Ballroom due to weather…

4pm -6:30pm…..See you there!

MORE EXCITING NEWS!

Please be advised, the internet will be down for upgrade and maintenance today starting at 10am for approximately 3 hours, barring any install issues.

What is going to be done?

The circuits that manage the internet broadband are being upgraded and broadband capacity is being increased.

What will not not be operating during this outage?

All internet circuits parkwide, including resort and hotel offices, as well as all office phone systems. The offices will still be open but limited in capability during this time.

What about my TV channels?

TV broadcast is not expected to be affected by this project.

Thank you for your patience while we perform this much needed upgrade!

Friday night 12/17 from 7-10pm Tickets available at the door! $8 each (no bills larger than $20, please)

Concession menu! (popcorn not available)

Important Notice regarding Free Ice:

In accordance with food health safety standards, free ice will be available through single serve cups at the concession window only – no personal coolers or cups can be filled. Please consider filling your coolers ahead of time. Thank you.

Please be advised of the following modifications that were posted earlier this week:

Today, 12/16

Main office closed from 11am to 2pm for staff meeting, normal open and close times

Mailroom window closed from 11am to 2pm (Window will instead be open from 9am to 11a and 2pm to 3:30pm

Main Office and Mail Room will return to normal hours on Friday

Activity Office will be closed today and tomorrow 12/16 and 12/17 for training. Scheduled events will proceed as normal.

Thank you.

Just a few pet reminders as more and more residents are coming back for the season…please be considerate of your fellow neighbors and their pets.

PET LEASH CONTROL
Pets are to be kept under the owner’s direct control. Except in special
circumstances this means keeping your pet on a leash no longer than 6 feet
except within the off-leash dog parks. Pets must always be under the control of
owners or handlers. Failure to do so may result in action being taken by Resort
Management

PET CONTROL
In the event a pet owner is deemed unable to control their pet, they may be asked
to have the dog muzzled, remove the pet from the resort and/or the local animal
control authorities may be notified. No vicious or trained attack dogs are
allowed.

PET ATTACKS
Any pet that attacks or inflicts injury on another pet or resort resident may be
EVICTED from the resort. The pet owner will be responsible for any medical
bills resulting from the altercation. As required by law, all incidents will be
reported to the Donna Police Department.

The pet policy, in it’s entirety, can be found here on pages 45, 46 and 47…

Thank you for being a considerate and responsible pet owner!

It is back up and running… more work to come next week.