While we understand that many of you are with very experienced with cold weather, here are just a few reminders as we face possible freezing temperatures early next week…

• For life threatening emergencies, please call 911 first, then contact the gate at 956-532-5832 to report the situation
• If there is widespread electrical outage throughout the resort, it is HIGHLY encouraged that each individual report it to AEP Texas, the local energy provider. The more outages reported in an area, the greater the likelihood of faster response. Call 877-373-4858 or report online at https://www.aeptexas.com/outages/report/
• Drip faucets to keep water from freezing in your pipes.
• Open cabinet doors under sinks to allow warm air to circulate around your pipes
• Check your skirting for holes. This could allow cold air underneath your home resulting in frozen pipes.

We hope that this helps in preparation for next week….Stay safe and stay warm!

Please be advised… tomorrow (Friday 1/12), work will begin to clean and paint the tall sign at the main entrance of the resort. Please proceed with caution when exiting to Victoria Rd.

This work is tentatively schedule to last through the weekend.

Thank you for your patience while we continue to beautify our wonderful resort.

A pair of men’s sneakers were turned in to the activities office. A description of the sneakers will be required to authenticate ownership.

Thanks!

A portable trash can was turn in to the activities office. It was found on the corner of Sheffield and Snowden. A description of the item will be required to authenticate ownership.

Thanks!

The Wed. Jan 24th scheduled date has been changed to Thurs. Jan. 25th!

In observance of the Martin Luther King Jr Holiday, all resort offices – including the mailroom window, will be closed on Monday, Jan 15th. We will resume normal hours on Tuesday, Jan 16th.

Our normal Monday trash pickup will be rescheduled to occur on Tuesday, Jan 16th.

Thank you!

Hello to our wonderful residents! The next Manager Meeting will be held on Thursday, January 18th in the ballroom from 9am-10am.

As we have done previously, with very positive feedback, we will once again be requesting questions in advance.

Please submit your questions via email to jesus_ramirez@equitylifestyle.com no later than Monday, January 15th. Similar questions will be consolidated and answered during the meeting.

This meeting is for residents of Victoria Palms Resort only; hotel customers are not included in this meeting. Please wear your ID badge or present a copy of your latest rent bill for admission into the meeting. Doors open at 8:45am.

We hope to see you there!

All morning activities held in the ballroom will be cancelled on 1/17 & 1/18 in lieu of the Cyber Security Presentation & the Manager’s meeting.

Thank you!

All activities hosted in the ballroom tomorrow are cancelled in lieu of the Vegas @ Victoria Palms event.

Thank You!

Radioactive Karaoke is cancelled for tomorrow night to prepare for the Welcome Back Casino Night on Wednesday! If you haven’t already, get your ticket for Vegas at Victoria Palms at the activity ticket booth! Hours are Monday through Friday 9am-5pm.

Yoga will not be held Sunday, 1/7/24. The normal schedule will resume Tuesday, 1/9/24. This class will be a Pilates/chair yoga.

Thank you!

These items were left at the NYE party 12/31/23: A bracelet, mini cooler & wine opener.

A pair of sunglasses were found at the pool and turned in to the activity office.

A coat and a pair of sunglasses were turned in to the activity office.

A description of the items will be required to authenticate ownership.

Thanks!

Hello to all on this beautiful day!

We would like to take a moment to remind everyone that is on a RV site and any other sites that the resort is responsible for mowing. It is resort policy that personal items like pop up tents, throw rugs, accent lighting, awning anchors, car dollies etc are NOT ALLOWED in the grass areas. Everything must be placed on the concrete of your site.

This is due to the fact that the mowers must have a clear path to mow and weed-eat the sites. Items like rugs and awning extensions can kill grass located under them. The resort, and it’s contractors, will NOT be responsible to damage caused to these items due to violation of this rule…in addition, you may run the risk that the mower refuses to cut your site.  If this occurs, and in keeping with our policies, the resort reserves the right to ask you to remove these items permanently.

Thank you.

Hello on this beautiful day!

Friendly reminder that it is resort policy that all pets must be on leashes at all times except while in the dog parks. While we know that there are plenty of well-behaved pets in the resort, leashes are still required.

Pets are also not allowed to be walked on the boulevard or any home sites, occupied or not. There are designated dog parks and dog walk areas specifically for this purpose listed on the resort map. Pet parents are required to pick up after their pets.

Thank you for being a considerate pet owner and following all pet rules and regulations.

Hello and Happy New Year to all!

It has come to our attention that some of our residents have been notified by Spectrum (by letter and/or by customer service agents) that our contract is expiring. This is erroneous, as we have only just begun our contract.

Please disregard any communications to this effect. We have alerted Spectrum about this error and they will be alerting their agents.

We are happy to have provided this upgraded service to our residents and we thank those of you who have let us know how much you are enjoying the service.

Thank you.