Please be advised, contractors will begin repair on the north entrance gate (by the shuffleboard courts) tomorrow, 1/4/22. There will be intermittent need to restrict usage during the repair process. Please exercise caution when driving in that area.

Thank you for your patience while they complete this repair.

Please bear with us while we work to restore this page. The previous template for this page was discontinued via the host and we are working to restore some of the formatting. Thank you.

Please be advised the USPS has still not delivered mail and packages today. This will affect your mail and package service. Every effort will be made to have all packages sorted and ready, but letter mail may be affected. We are contacting the Post Office to find out why they have been delivering so late lately. Thank you for your patience while we await mail delivery.

Today’s Sip N Dip with Ron Moshier from 2-4 pm will be held in the Ballroom.

Thanks!!

We are excited and are looking forward to bringing in the New Year with you! Here are a few reminders for tonight…

• Doors open promptly at 7pm (no sooner please.)
• Tickets are no longer available and will NOT be sold at the door.
• Social hour with Hors d’oeuvres will be available from 7-9pm, while supplies last – outside snacks are ok, too!
• Sodas/water will be available for purchase and ice cups are free!
• A free photo booth (with props) will be available from 7-9pm – come take some fun pics!
• Dancing from 9pm to 1am!

Please be advised the USPS has only just arrived with mail and packages today. This will affect your mail and package service. Every effort will be made to have all packages sorted and ready, but letter mail may be affected. Thank you for your patience while we work diligently to get everything sorted.

Please see below for the holiday hours over this New Years Eve weekend:

Main Office: Friday 9a-2pm, Saturday – Normal hours

Mail Center: Friday and Saturday Normal Hours

Activity Office: Closed Friday and Saturday for New Years Eve event

In case of emergency, please dial 911. For all other emergencies, please call the Gate Staff at 956-532-5832 and they will contact the appropriate staff. Facebook and FB Messenger are not monitored 24/7, so please do not use this method of communication for emergencies.

Thank you and have a fantastic New Years Holiday!

Announcing that Crazy Cards are back!! The first session will be on Saturday evening, January 8.Play begins at 6:30 pm in the first floor of craft center (table tennis room). As our game requires close contact and lots of talking, only fully vaccinated players are welcomed. Bring 10 dimes. Please wear your name tags. First time players are welcomed, as game is easy to learn. Any questions, call Larry/Martha at (913)369-5669

Don’t forget to stop by the activity office and purchase your tickets for the New Year’s Eve Dance.

Today is the last day to purchase, there will be no tickets sold at the door.

Please be advised the USPS has still not delivered mail and packages today. This will affect your mail and package service. Every effort will be made to have all packages sorted and ready, but letter mail may be affected. Thank you for your patience while we await mail delivery.

Tickets still available for purchase at the activity office, Please purchase in advance as tickets will not be sold at the door. Last day to purchase tickets will be on Thursday 12/30/21.

Please be advised the mailroom window will be closed today at 2 pm for emergency repair. To compensate, the window will open early at 11:15am. Thank you.

Will be cancelled for this Sunday 1/02/22. You can join them for service at the Cowboy Church Ranch at 11:00 am.

As we kick off the season into full gear, here are a few reminders about mail and package service at Victoria Palms…

The VP Mail Center only handles packages sent via US Postal Service…all other carriers like Fedex and UPS will deliver straight to your door. UPS sometimes contracts out certain packages to the US Postal Service but those are not as common. It is imperative that you include your name and lot number on all of your mail and packages to avoid delivery issues.

Please click the link below for quick access to the mailroom policy located in the Resort Handbook

What could cause a delay in your mail or packages being received?

There are actually quite a few factors in mail being delayed. Here are just a few examples:

1. Mail Carrier delivers later than normal – Although our window hours are normally the same, the time in which the packages are delivered varies daily. Over the summer when the USPS had staffing challenges, this happened quite frequently.
2. No lot number – This happens almost daily. Mail and packages that are not correctly formatted are left to the end of the sorting so that they can be researched further.
3. Name does not match – If a name does not match the registered mailbox holder(s) on file, it is left to the end of the sorting to be researched further
4. Holidays – Any time the USPS does not deliver mail for a holiday, the next delivery day will inevitably be much larger and takes more time to sort.
5. More people in the resort = more time to sort. There are currently over 500 active mailboxes in the resort and that number will reach close to 700 after January 1st. Most mailboxes have more than one recipient registered. We are fully staffed in the mailroom and are working diligently to get mail and packages out in a timely manner.
6. Damaged or unreadable address – This happens most common in magazines and other periodicals that do not have a hard or protective cover on them. Sometimes covers get torn and addresses go missing.

Has anything changed this season?

Yes! To better serve our resort and hotel customers, and to minimize any delays in delivery, the hotel now has its own registered address for receiving mail and packages for hotel guests.

If you are a hotel guest, please be sure to use the following address for your mail and packages:

Your name (c/o) Victoria Palms Hotel

3309 IH 2 (your room number)

Donna, TX 78537

Please be advised,

As we do every year, we will begin decorating the ballroom this Wednesday morning 12/29 for our New Years Eve event. Thus, the ballroom will be unavailable for resident activities from this date through Sunday Jan 2nd. All resident activities in the ballroom will resume their normal schedules on Monday Jan 3rd.

Thank you and we hope you join us to bring in the New Year together!

From all of us at Victoria Palms, we want to wish you a Merry Christmas, Happy Holiday and Happy New Year!

All offices will be closed Friday and Saturday 12/24 and 12/25 for the Christmas weekend. This includes the Main office, Mailroom and Activity office.

In case of emergency, please dial 911. For all other emergencies, please call the Gate Staff at 956-532-5832 and they will contact the appropriate staff. Facebook and FB Messenger are not monitored 24/7, so please do not use this method of communication for emergencies.

Offices will return to normal hours on Monday 12/27.

Thank you and Merry Christmas to all!

A large cream colored dog with a thick collar has been spotted roaming the resort. It does not seem aggressive, but very shy and possibly limping. We would hate to see one our resort fur babies hurt or picked up by animal control on accident. If this is your dog please obey park policies and keep it leashed. Thank you.