We have recently had some difficulties with third party package delivery companies such as UPS and Amazon. It seems that they are attempting to deliver packages to the mailroom instead of delivering them directly to the sites. THIS IS NOT CORRECT OR SECURE AND WE HAVE NOT AUTHORIZED THIS. Drivers are given property maps when they arrive to the resort. In the event that a driver cannot determine the site number they are to come to the office so we can look up the name in our system.

HOWEVER, this is not the case as of late. We have found that the packages are clearly marked with the site numbers. The drivers are simply not willing to go to the sites to deliver in many cases. We have attempted to contact the local delivery offices that manage these drivers but they do not return our calls since we are not the addressee on the packages and dont have the tracking numbers.

If your package is not being delivered or has been delivered to the mailroom instead of directly to your site, please contact the shipper to inform them of this. Again, this is for third party delivery companies such as Amazon, Fedex and UPS.

Amazon – report via the website

Fedex Warehouse McAllen- 956-630-0100

UPS Customer Center McAllen – 800-742-5877

Just a few friendly reminders:

All pets should be leashed when out and about – Dogs are allowed off leash only when in the resort dog parks.

Pets may not be penned or tied up outdoors unsupervised. As of Jan 18th, 2022 it is now illegal in the State of Texas to chain up your dog outdoors.

Do not allow your pet to do their business on other residents or on empty lots.

These are just a few reminders of our pet policies. Further info can be found on pages 45-47 of the most recent Resort handbook.

According to the city of Donna, they have a major leak they has been under repair since 5am this morning. This means that there is little to no pressure in the majority of the city. They have informed us that they expect to restore water service at approximately 9:30am. Thank you

Please be advised, there is winter storm warning in effect starting this evening through tomorrow. Staffing may be limited based on driving conditions. For this reason, we are making the following adjustments:

Our offices (Main Office and Activities) will be open tomorrow (Friday) from 10am to 2pm.

Maintenance staff will be onsite and available for any outages or issues during normal scheduled hours and on-call after hours.

Mailroom will operate normal hours, however it is possible that service will be delayed, dependant on when the USPS delivers to the resort.

Please contact resident activity leaders to find out the status of individual activities.

At this time, our Friday night dance is still scheduled. We will update you if the performers need to postpone.

EMERGENCY PROCEDURES

In case of life threatening emergency, your first call should be to 911. Your second call should be to the gate staff at 956-532-5832. In all cases, please remember to to give your name, street name and site number

All other emergencies during office hours: Contact the main office at 956-464-7801

All other emergencies after hours: Contact the Gate Staff at 956-532-5832 and they will contact the appropriate staff members

Please do not use Facebook, Messenger or other social media channels to report emergencies or issues, as these are not monitored 24/7.

Please be advised the USPS mail and packages will be delayed. This will affect your mail and package service. Every effort will be made to have all packages sorted and ready, but letter mail may be affected. Thank you for your patience while we work diligently to get everything sorted.