Please be advised, there is winter storm warning in effect starting this evening through tomorrow. Staffing may be limited based on driving conditions. For this reason, we are making the following adjustments:

Our offices (Main Office and Activities) will be open tomorrow (Friday) from 10am to 2pm.

Maintenance staff will be onsite and available for any outages or issues during normal scheduled hours and on-call after hours.

Mailroom will operate normal hours, however it is possible that service will be delayed, dependant on when the USPS delivers to the resort.

Please contact resident activity leaders to find out the status of individual activities.

At this time, our Friday night dance is still scheduled. We will update you if the performers need to postpone.

EMERGENCY PROCEDURES

In case of life threatening emergency, your first call should be to 911. Your second call should be to the gate staff at 956-532-5832. In all cases, please remember to to give your name, street name and site number

All other emergencies during office hours: Contact the main office at 956-464-7801

All other emergencies after hours: Contact the Gate Staff at 956-532-5832 and they will contact the appropriate staff members

Please do not use Facebook, Messenger or other social media channels to report emergencies or issues, as these are not monitored 24/7.

Please be advised the USPS mail and packages will be delayed. This will affect your mail and package service. Every effort will be made to have all packages sorted and ready, but letter mail may be affected. Thank you for your patience while we work diligently to get everything sorted.

Please be advised, water will be shut off Friday Jan 14th for repair beginning at 10am for approximately 2 hours. This will affect sites 1-35.

This may also affect the rest of the Manufactured Home section during that time frame. We will not know for sure until we determine the extent of the repair.

Thank you for your patience while we perform this much needed work.

We are pleased to announce that we will be hosting a Manager’s Meeting on Thursday Jan 20th in the Ballroom from 9am – 10:30am. As we have done in the past, we will have presentations in the beginning of the meeting.

We want to get the most out of this meeting , so management will create a presentation in advance based on your questions. Questions that are similar in nature will be consolidated and addressed in the presentation. A brief question and answer session will follow for any issues not addressed in the presentation.

Please email your questions to victoriapalms_mgr@equitylifestyle.com no later than Sunday Jan 16th so that they can be addressed. Thank you.