This document is also available for download – link below
FAQ’s
Q: What is a cable distribution system?
A: The cable distribution system is all of the equipment, cabling, connections etc. that carries cable and internet signal to your site, as well as to the public buildings and wifi hotspots. This project entails replacing all of it, top to bottom, resort-wide.
Q: What is included in this upgrade?
A: Faster, more reliable internet, higher resolution and increased compatibility with smart and Hi-Definition TV’s. Also included is a quality Spectrum channel lineup and dedicated music channels. More detailed information to come soon.
Q: Will we need any special equipment due to this upgrade?
A: Yes, if you want to use the cable internet system to its full potential, you will need to open an account with Spectrum and order a cable box for TV and a modem for internet. You may be able to use your own standalone router depending on compatibility with Spectrum equipment. More to come on this soon.
Q: Why do I have to open an account with Spectrum?
A: As stated above, you will need Spectrum equipment to enjoy the upgrade to its full potential. This equipment is owned by Spectrum and will be your responsibility while in your possession. Also, if you have questions or need support services, Spectrum must have an account on file to be able to assist you.
BONUS: With a Spectrum account, you will also be able to order extra channel packages or services for an additional fee (if you so choose).
Q: Do I have to sign a contract?
A: No, there is no contract required and you will only need to close your account and return your equipment at the end of your stay to avoid any penalty fees.
Q: When and how do I open an account?
A: When the project is near completion, an announcement will be made. At that point you will be able to open an account. Spectrum has multiple ways to do this. You can do this online or at a local Spectrum store. You can choose to do self-installation or schedule a technician to help you hook up the equipment as well.
Q: Who will I call if I have question or problems with my service?
A: Once this project is complete, Spectrum will be 100% responsible for cable and internet operation in the resort. Victoria Palms staff will have no authorization or ability to diagnose or repair issues with cable or internet. However, Spectrum customer service is highly reputable and they have many resources for support here in the RGV. More info to come soon.
Q: What if i’m only staying a week or two?
A: For any customers staying less than 30 days, alternative methods of getting cable and internet will be available. More info to come soon.
Q: Who will be communicating with us in the future about project status and updates?
A: Once the project has begun, Spectrum will handle most of the announcements, however, Victoria Palms will also relay information as it is made available to us.
In the meantime, please call the main office or email jesus_ramirez@equitylifestyle.com if you have further questions.
We are excited about this project and we hope you are too!
Victoria Palms Online Blog 