Good morning all!

Thank you for your patience while we have taken some time to monitor the landscaping within the resort. Much of what we thought was dead has shown new growth and we are very happy to see that not all was lost to the freeze. Our staff has been working to keep up with all of the dead brush produced by the freeze, but it has proven to be quite a task. One of our staff members (along with some wonderful residents) has already done many projects in the smaller accent areas and remaining maintenance staff has begun working on larger bushes and hedges as well. There is still much to be done.

To help with this monumental task, we have scheduled a dedicated brush pickup this Friday April 9th AND Friday, April 16th. A contractor will be driving the resort and collecting dead brush at all the sites. Thank you to everyone who has taken the time to maintain their sites by trimming and cutting dead foliage.

On a related note, rainy season is almost upon us. Please make sure that your loose brush does not overflow into the curb drains, as this affects the flow of drainage in the form of backups, pooling and slower movement of rainwater.

Thank you all for doing your part to keep the resort beautiful!

Please be advised, a local technician is already en route to address the outage. We expect him on site very soon. Thank you for your patience while we work to restore service.

Please be advised, there is currently a cable/internet outage affecting a few individual sites and Skyweb is actively working to restore service. For those affected, thank you for your patience during this process.

The USPS has not delivered mail yet today. Please be advised that this will affect mail distribution to your boxes. Thank you for your patience while we await delivery.

Please be advised US Postal Service has still not, as of yet, delivered today’s mail – this may cause a delay in distribution to your mailboxes. Thank you for your patience while we await mail delivery.

Please be advised, contractors will be on site tomorrow, March 23 to repair a large section of the street at the corner of Donna and London. This work should take approximately two days. Please avoid this area if possible, but if you must drive past this area please proceed with caution.

Thank you and stay safe!

Good morning and Happy Monday! It looks like the start of a beautiful week! Please be advised that contractors will be on site and the canopies in the pool area cabana areas will be removed. The frames will also be painted and left to dry overnight, and new canopies are scheduled to be installed tomorrow. We will NOT be closing the pool, but please be mindful of wet paint on the frames and workers moving in and out of the area.

Thank you and have a great week!

As we come closer and closer to the end of our season, we wanted to remind all of our wonderful residents who may departing the resort for the off-season of a few important things…

• Please inform the main office of your departure, particularly if you need billing or contact info changes.
• Please contact the US Postal service to forward your mail as needed and leave a sufficient amount of mail forwarding labels at the mail center, as it can take weeks for the USPS to update service changes.
• Please remember to shut off all utilities to your sites, such as water and/or electric. Nobody wants an unexpected utility bill while they are away from home and the resort is not authorized to monitor or shut these off for you. If you see an unusual amount of utility usage while you are away, please contact a plumber or electrician to diagnose the problem.
• Please make sure to make arrangements for your lawns to be cut and/or personal landscaping accents to be maintained while you are away. This is a requirement listed in our handbooks and in accordance with your lease, penalty fees can be assessed if a site is found in violation. Please also remind contractors not to leave brush piles in the street, but rather at the end of your driveway to allow for proper drain flow.
• Please secure all loose items on your site. This is not only a good security practice, but also helps keep others safe in the event of high winds or other natural disasters where loose objects could become airborne and damage property or cause injury to others.
• For those residents who still have driveway ramps, please make sure to lift them up and away from the curbs so that water can properly drain down the streets and out of the resort.

Thank you to everyone for doing their part to help keep Victoria Palms the most beautiful resort in the Valley!

As we begin another beautiful day at Victoria Palms, we want to take a moment to remind all those residents who may have family visiting in the resort of the rules regarding children.

• All persons under the age of 18 must be under resident supervision at all times while in the Resort, particularly in the swimming pool areas and outdoor sport courts as well as certain indoor amenities like the billiards room.
• Visiting children may not play in the streets or in other residents yards.
• Absolutely no bikes, skates or skateboards are allowed around the swimming pools or sport courts.
• No one under 18 may use the hot tubs, even with adult supervision.
• Children are not allowed to drive golf carts. Only adults 18 yrs or older with a valid driver’s license are allowed to drive in the Resort.

Please contact the Main Office or refer to the Resort handbook if you have further questions. Please keep in mind that these guidelines have been established for the safety of all in the park and, like most of the content in the handbook, have come directly from resident feedback.

Thank you for keeping your friends and neighbors safe and have an outstanding day!

We are happy to report that the East Gates located on Sherwood and Kingston (also known as the rear gates) will be available for use again effective tomorrow, March 11th by 9am. Residents with remote controls (aka clickers) will now be able to enter and exit through these gates. For safety and security purposes, please do not use your clickers to allow visitors, guests or contractors into the resort but instead direct them to enter through the main gate so they can be accounted for and receive a pass for their vehicle.

Thank you and we hope you enjoy the rest of the season!

It has come to our attention that there have been some concerns about the recent mail situations here in the Resort.  We would like to take a moment to clarify a few details and hopefully ease some of those concerns.

During the week of the freeze, Feb 15th through the 19th, mail service was delayed by the post office. For three days, no mail arrived in the Resort.  Also during this week, both mailroom employees resigned.  Staff members from other departments stepped in to handle the duties.  The majority of mail was delivered to the resort the following week starting on the 22nd.  This included most of the previous weeks mail as well as that current weeks mail.  Along with the sheer amount of mail there was to catch up with, there was also the usual issues that cause delays such as no lot number or incorrect lot number, name does not match the lot number on the package, etc. The staff continued to work through this challenge, as every day more mail arrived.  Packages were sorted and available and all mail was caught up by the end of that week. 

A new permanent mail room staff member was added the following week on March 4th and has been training alongside a current staff member ever since.

I hope that this clears up any misconceptions about mail service here at Victoria Palms and we ask that you please join us in welcoming Joanna P, our new Mail Room clerk, to the team. Please see the pics below to see what the mailroom currently looks like.

As has been posted previously the Craft Center parking lot and entire 5000 section is closed for safety. Due to the large amount of people expected for this event, only golf carts, bicycles and foot traffic will be allowed in the entirety of the Craft Center parking area the and 5000 section. Thank you.

Registration for today’s event was from Feb 26th to March 5th to allow for proper meal orders from our food truck vendors. The Activity Dept issued tickets daily as registrations were received. The registration box was available until the morning of March 8th, just in case any last minute registrations were received. As of Tuesday March 9th, all registrations were accounted for and all tickets have been distributed.

If you do not have tickets, you can still enter the event and enjoy the music, however you will be asked to wait until all ticketed residents have received their food and only while supplies last. Please remember to follow all social distance protocols and wear a mask whenever you are within 6 ft of someone who does not live in your household.

We look forward to a great event with great food, great music and great weather!

To our valued residents and guests,

Thank you for choosing to spend your time with us at Victoria Palms Resort.

The health and well-being of our guests and employees remains our top priority. With this in mind, we will continue to follow the recommendations and guidelines established by the Centers for Disease Control (CDC) in helping prevent the spread of COVID-19. Your satisfaction with your time at the resort is very important to us, so we’d like to let you know that we plan to maintain the following protocols effective March 10^th, 2021 until further notice:

• Face coverings must be worn in all common areas and amenity areas of the resort and social distancing should be maintained among those outside your household.
• Our management office is open to customers. All customers entering the management office must wear a face covering and maintain social distancing. If you prefer to not follow these protocols, you may contact the office via phone or email to address any needs.
• Swimming pools remain open at 75% capacity to allow for social distancing. Hot tubs are open to 50% capacity. Pool and hot tub hours of operation may vary by property. Please check with the property management office for specific hours of operation.
• Remaining outdoor amenities are open at 100% capacity. Please note that guests must bring their own equipment for use on sports courts.
• Indoor amenities are open at 50% capacity to allow for social distancing as recommended by the CDC.
• Certain amenities may experience periodic closures for cleaning purposes.

Thank you for your understanding and cooperation as we all work together to enjoy a fantastic season at Victoria Palms Resort.

Please click below for a downloadable copy of this letter