As the season comes to a close we want to remind all residents, whether you’re a full-timer or part timer, on how to keep up with official Victoria Palms Resort information.

VPRActivities.com – This is our primary method of communicating to our residents. You will see everything from fun activity announcements to general park announcements and even emergency information when necessary. If you are a first-time visitor to this site, don’t forget to subscribe via email in the Subscribe box on the right side of your computer screen, or the Follow icon at the bottom of your mobile device. Please explore all of the Menu Tabs when you have a chance – there is a ton of useful information like request forms, important documents like the Resort Handbook and even links to our Advisory Council and Suggestion Program

Swift911 (SwiftReach) – This is our parkwide notification system for emergency announcements. Water shutoffs, power outages or other emergency-related notifications will be sent via this method. This is a comprehensive system that gives you the option of receiving a text, voice call or email – whichever you prefer. Please be advised that the text option only allows for 140 characters, so notices sent via text will be limited in content. To sign up for this service, text the word ADD to 936-223-3185 and use the link provided in the reply to register for voice and email notification options. If at any point want to stop receiving messages, text the word STOP to the same number above.

Facebook – This is used primarily for social purposes amongst residents and the resort. Event pics and fun stuff happening in the resort will be posted here. At times, a link to important information on VPRActivities.com will also be posted on the page as a reminder. Please note: Our Facebook page and FB Messenger account is not monitored 24/7, so please direct questions, comments and concerns to the Main Office at 956-464-7801 during business hours and report after-hours emergencies to the Gate Staff at 956-532-5832 and they will contact the proper staff. As always, if there is a life-threatening emergency, no matter what time of day, your first call should be to 911.

Mail Boxes – Resident mailboxes are generally used to distribute information that is not necessarily time-sensitive. These may be used to communicate resort policy updates, instructions for activities and games, distribution of event tickets and other non-emergency related information. With hundreds of active boxes to fill, time-sensitive and/or emergency information is not typically put in resident mailboxes.

Other social media sites and webpages – Many resident-led Facebook pages, websites and other social media outlets related to Victoria Palms exist online. And while Victoria Palms Resort is not responsible for the content of these sites, we encourage residents with similar interests to communicate with each other.

We hope that you choose to take advantage of these communication tools so you can enjoy the Victoria Palms experience to the fullest!

It’s a beautiful day at Victoria Palms! The sun is shining and the weather is wonderful – a welcome gift after some difficult weather and conditions this season. As we approach the end of season, we are returning to our normal hours at the Mail Center. As of Friday, March 5th, these hours are Monday through Friday, Closed Saturday & Sunday.

Also, on Monday, March 8th, the package pickup window will return to our usual hours of 12pm – 3:30pm. Please consider Fedex or UPS for time sensitive or important items, as they will deliver directly to your site.

Another friendly reminder: For those who are leaving for the season, please don’t forget to set up your mail forwarding before you go to ensure you don’t miss anything important.

Thank you and have a great day!

The trash compactor by the restaurant has been working since power was restored. Please do not leave bags of trash or other large items in the Craft Center parking lot as events and activities are held in this area. Thank you and have a great day!

Ahhhhh sunshine and beautiful skies! It is wonderful to see residents out and about enjoying the weather and attending resort events!

As recent changes in county orders have gone into effect and occupancy limits in the public spaces has increased, please remember that social distancing protocols are still in place. Don’t forget to wear your mask when inside the resort buildings and maintain social distancing protocols. The mailroom lobby is a particularly important area, as there is very little space to adequately maintain social distance. The same rules apply at our events, so please, consider your friends and neighbors safety and mask up.

Have a great evening and enjoy the beautiful weather!

Due to the most recent update to County orders, we will be increasing the occupancy limits in our buildings. You will see new occupancy limit signage being posted over the course of the day. All other Social Distance protocols, like wearing your mask, remain in place.

Thank you while we all work together to get through these difficult times.

For more info, please click the following news article:

https://www.krgv.com/news/hidalgo-county-judge-increases-occupancy-capacity-limits-due-to-drop-on-coronavirus-hospitalizations

For those who may have utilized the Craft Center, White House or Activity building for temporary relief from the cold, please remember to remove your personal items such as air mattresses, food and dishes, etc so that we may be able to get back to normal operations and nobody loses their things.

Thank you and have a wonderful day!

The power outage in the Resort has been reported to management and AEP has been contacted. They are currently working to assess the problem and restore power. Hang in there, folks!

Please be advised, there will be no mail service on Saturday Feb 20th. Thank you for your patience.

One more night of cold.

As the sun goes down for the evening, please be advised that we have one more night with a possible freeze warning. While many, many sites came back up last night and throughout the day, there may still be some homes or Rv sites without power scattered throughout the park. Also please note that many of the power supplies and equipment that sends cable and internet signal throughout the park may not be on the same power circuit as your home or RV, so it is possible for you to have power in your home but still not have cable or internet. We expect these services to come back little by little over the course of the next few days.

The Craft Center will still be open tonight for temporary relief from the weather. Please remember to follow all social distancing and face mask requirements while in the buildings.

Thank you, have a great evening and STAY WARM! 🙂

RECOVERY.

As the sun shines bright this morning, we are in the midst of recovery. Many, many sites came back up last night, but there may still be some without power scattered throughout the park. Services like Cable and Internet are also coming back little by little. Many of the power supplies and equipment that sends cable and internet signal throughout the park may not be on the same power circuit as your home or RV, so it is possible for you to have power in your home but still not have cable or internet. We will continue to work towards restoring these services as the last bits of power are restored in the resort today and through the weekend.

On a brighter note, the restaurant is open and serving until 1pm. Phone and network service is restored in the Main Office and staff are available to take your questions and concerns. The buildings are still open today for temporary relief from the weather and an update will be provided later in the day as to which will remain open tonight (if necessary). Please remember to follow all social distancing and face mask requirements while in the buildings.

Thank you and have a great day!

Over the course of the day we have seen that AEP has returned a few more of our circuits to service. And while we are very excited that more of our residents have power, we must still caution everyone about the deep freeze warning that is in effect for tonight. Please consider taking the following precautions to avoid water line breaks that may affect your site or the resort in general:

Unhook hoses from outdoor spigots and/or wrap the spigots with a towel or blanket to help insulate them. Keep water running at a very slight drip, about the size of a pencil tip, to avoid pipes freezing up. If you have heat in your home or rig, open cabinets under sinks and faucets so that your pipes can receive some of that warm air circulation.

We know that there are many experienced RV’ers here, so please spread any additional knowledge you may have with your neighbors to help them avoid a freeze.

In addition to this information we will continue to extend an invitation to all those who remain without power to seek temporary relief in the Craft Center, Activity Building and White House (to cook a hot meal)

The restaurant is still available for free hot coffee until 8pm and the RV showers have hot water and are available 24 hours.

Stay Warm and Stay Safe!

The cold continues! Please stay warm and indoors whenever possible. Here are a few updates for today:

Hot showers are available 24/7 at the RV bathrooms located at the intersection of York, Sheffield and VP Boulevard.

The activity building is open for temporary relief from the cold and the fireplace is roaring! Don’t forget to stop by the library and check out a book or three.

Free hot coffee is available in the restaurant from 8am to 8pm today, or until supplies last. Feel free to charge your cell phones there and a microwave will be available for use.

Cable and Internet is still down in the park, and the offices phones and computers are affected as well. Please contact the gate staff at 956-532-5832 for any maintenance or emergency issues.

The White House will be running on a generator, so the kitchen will be available for use today. Please help us extend the life of the generator and turn off all lights and heat when you leave.

Stay safe and stay warm! We will get through this!

The Activity building will be open tonight for those who need temporary relief from the cold weather. Please abide by the following rules to ensure everyone has as good experience as possible, considering our current circumstances…

Please follow all social distance and face mask protocols while in the building.

While we do not normally allow pets in the building, we are temporarily allowing this considering the circumstances. Please only bring your pet if it is leashed or crated and all pets MUST be walked outside of the building.

If you currently have power in your home or site, please consider enjoying it there and allowing others to use the building.

Please be considerate of others and leave the area clean for others to use.

As an additional reminder, the RV showers are now open 24/7 and hot water is available.

We have arranged for a food truck to stop in the park and serve hot pizzas free of charge to residents today at 5pm in the 5000 section. Please be advised of the following:

Supplies are limited; there is only so much pizza dough and sauce that they can carry in their truck. You will have a choice of a cheese or pepperoni pizza. There is a limit of one per household while supplies last.

If you have power and/or the ability to cook at home or on your site, please consider doing so and allow those who do not have power to get a pizza.

Enjoy!

AEP power seems to be rotating their power distribution and many sites and buildings that were previously with power are no longer. Please bare with us as this may continue to happen while the State and Regulatory companies continue their work. We will adapt to these challenge we as they come

Cable and internet systems remain unavailable, as the providers circuits and local equipment remains without power.

Hot showers are now available in the RV bathrooms located at the intersection of York, Sheffield and VP Blvd. Please keep in mind that the more people who use it the longer it wilL take for the hot water tanks to refill. If you get there and there is no hot water, please consider coming back at a later time.

The restaurant has power, and will be available for temporary relief from the weather and hot coffee will be available while supplies last, first come first serve. They will stay open until 8pm tonight. Please contact them directly for further information.

Thank you for your patience while we all work to overcome these challenges together.

Please be advised of the following updates:

Maintenance staff is on site and available for any maintenance issues that may arise. Please contact the gate staff at 956-532-5832 to report these issues.

Housekeeping is on site and working to clean and restock the facilities. Please allow them to do their work and, if needed, temporarily vacate the room while they clean.

Office and Activity staff are filling in for mailroom staff and mail is currently being placed in boxes. Package pickup is also available until today until 12 noon.

Lift stations were partially emptied last night and will continue to be emptied until power is restored.

The compactor has been emptied, and roll off containers have been (or have already been scheduled to be) picked up.

Thank you for your patience while we all work together through this difficult time.

Due to continued power outage, resort offices will remain closed on Weds, Feb 17th. As residents and staff alike are dealing with power and water outages at their homes and RV’s, we will continue to provide the Craft Center and White House for residents who need temporary relief from the winter weather or to cook themselves a hot meal. Please see previous posts for further details.

Please continue to report emergency situations to the gate staff at 956-532-5832.

Thank you for your patience while we work through these difficult circumstances.

As there is no electricity at the moment, the trash compactor by the restaurant is not operational and now we risk an overflow of trash. We ask that you please refrain from using it and instead take your trash to the blue containers located adjacent to the Craft Center inside the fenced area. The maintenance staff has unlocked the access gate to facilitate entry. The recycling bins are also open and available, so please consider recycling as well.

Thank you for your patience as we navigate through these difficult circumstances.

AEP electrical provider has announced on various social media outlets that these power outages can extend into Wednesday. Please take precautions to stay safe and warm. As announced previously, the Craft Center and White House are available for temporary relief or to cook a hot meal during this time. Please see previous announcements for further details.

Thank you and stay safe and warm.