Please be advised, all resort offices, including the mailroom, will be closed for the Labor Day holiday on Monday, Sept 6th. In case of non-life threatening emergencies, please contact the Gate Staff at 956-532-5832 and the appropriate on-call staff will be contacted. Offices will resume normal hours on Tuesday, Sept 7th

There will also be no trash service on Monday, Sept 6th however it will be rescheduled for Tuesday, Sept 7th.

Thank you and enjoy the holiday!

We have been getting reports recently that there is a black and white colored stray dog in the resort. We have contacted the dog catcher upon receiving these reports, but unfortunately they have not been able to locate him when they come to the resort.

If you see this stray dog in the resort, the best course of action would be to contact the dog catcher immediately at 956-464-6960 or 956-274-7035 and then report the incident to the office . Please make note of where in the resort you see him. Also, we ask that everyone refrain from feeding this dog, so that he is discouraged from returning to the resort. If anyone has pictures of this dog, please send to victoriapalms_mgr@equitylifestyle.com . Thank you.

*edited with new secondary number

Please be advised the USPS has still not delivered mail today. This will affect your mail and package service. Every effort will be made to have all packages sorted and ready, but letter mail may be affected. Thank you for your patience while we await mail delivery.

Please be advised the USPS has still not delivered mail today. This will affect your mail and package service. Every effort will be made to have all packages sorted and ready, but letter mail may be affected. Thank you for your patience while we await mail delivery.

Please be advised, USPS mail service was delayed this morning and has only just arrived. We appreciate your patience while we sort packages and mail today. Thank you.

Please be advised: We received an unusually large amount of mail this morning. All packages have been sorted and available for pickup, but mail is still being sorted and placed in your boxes. This will be complete by 3:30pm today. Thank you for your patience.

DirecTv is currently having a nationwide signal issue which is affecting service. We have reported this, however they have not given us an estimated time for resolution. Thank you for your patience while we await further updates from DirecTV.

Please be advised, the mailroom will close today at 2pm. Package pick up will end at that time, but regular mail will still be available in your box as usual.

Due to the extent of the water repair, we have shut off the water to the entire resort for the next two hours. We apologize any inconvenience this may cause.

Water will be shut off in the resort tomorrow, 8/25 from 10am to approximately 12 noon. This will affect all sites between Victoria Palms Dr and Kingston Dr. Thank you for your patience while we complete this is repair.

A special notice for those who have reservations for the upcoming season: In the past, Sept 1st has been the cutoff date for a full refund on your reservation. However, due to the current travel circumstances, our cancellation policy has been modified for greater flexibility.

RV Sites: For Daily and Weekly Reservations, we allow full refunds for cancellations up to 2 days prior to your arrival date.

Rental Accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.

Note: For cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.

Extended Stays (Seasonal): For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account (HOA) for a future stay.

We hope this provides some additional flexibility and eases some of the concerns that have been expressed regarding travel.

See our detailed commitment to our customers here: https://rvonthego.com/our-commitment

This cutie was found by the hotel staff near the RV entrance gate. If this is your furry friend, please swing by the hotel to claim him.

Hello all! Well, we’ve had some really great weather the past couple of weeks! I hope everyone has taken time to enjoy themselves! That being said, please be advised that there are currently three (3) storms developing in the Atlantic, with at least one tracking to enter the Gulf of Mexico. We have been sharing posts from local weather sources on our Facebook page to keep everyone updated. It’s still to early to tell what direction it will head once it’s in there, but it never hurts to be prepared. Please review the following post for more information about emergency preparedness:

Emergency Preparedness – Hurricane season is here!

There is plenty of good info there, but here are a few key things to keep in mind:

In case of medical or life threatening emergency, please dial 911.

For all other resort emergencies or issues, please contact the Gate Staff at 956-532-5832. They will contact the appropriate personnel based on the type of emergency. This will ensure the fastest response available. Social media such as Facebook and FB messenger ARE NOT monitored 24/7, so please do not report issues or emergencies via these methods.

Please also review the following documents for contact info for local government entities that deal with natural disasters and emergencies as well as local hospital info and utility service contacts:

Please review the following document for some great info on how to prepare for emergencies such as hurricanes/floods, items to have on hand, evacuation routes out of the resort, etc. It also makes a handy printable booklet.

If you haven’t done so already, please consider registering for our Swift911 Emergency Notification system. Please click the link below for instructions (2nd paragraph):

Resort Communication

Please be advised, the water will be shut off today from 10am to approximately 12 noon, affecting all homes between Dover and Abbey streets. This an emergency repair and we thank you for your patience while we complete it.

The USPS has not delivered mail and packages yet today. They continue to have staffing issues that are affecting delivery. Please be advised that this will, in turn, affect distribution to your boxes. Thank you for your patience while we await delivery.